Refund policy
RETURN & REFUND POLICY
Last Updated: May 2026
At Nuivora, we are committed to delivering high-quality products. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
We offer returns on eligible products within 14 days of delivery.
To qualify for a return:
- Product must be unused and in its original condition.
- Product must be returned with original packaging and accessories.
- Proof of purchase is required.
Please Note: Certain product categories are non-returnable as outlined below.
How to Contact Us
Email: support@nuivora.com
Phone: +91 01169290758
Return Address
Nuivora
Judges Avenue, Kaloor
Ernakulam, Kerala 682018
India
Returns sent without prior approval will not be accepted.
RC Products, Electronic Toys & Toy-Grade Products
The following products are non-returnable:
- RC Jets
- RC Cars
- RC Drift Cars
- RC Boats
- RC Aircraft
- Toy Drones
- Electronic Toys
- Hobby & Novelty RC Products
All products are quality checked and tested before dispatch.
No Return Policy
Due to the nature of these products, returns are not accepted once delivered.
Replacement Policy (Within 48 Hours Only)
A replacement may be approved only if:
- You received the wrong product.
- The product was damaged during transit.
- The product arrived defective.
- Parts are missing due to shipping.
- The issue is reported within 48 hours of delivery.
- A valid unedited unboxing video is provided.
After verification, Nuivora may provide:
- A replacement product
- Replacement parts
- Store credit (where applicable)
Refunds are issued only when a replacement cannot reasonably be provided.
Mandatory Unboxing Video (Required for All Products)
To ensure a fair and transparent claims process, an unedited unboxing video is mandatory for every order sold by Nuivora, regardless of the product category.
The video must:
- Start before opening the package.
- Clearly show the shipping label.
- Record the entire unboxing process continuously.
- Clearly display the product and all accessories.
- Have no cuts, edits, pauses, or interruptions.
Important
If you wish to report:
- A damaged product
- A defective product
- A wrong product
- Missing parts or accessories
- Transit damage
you must provide a valid unedited unboxing video.
Claims submitted without a valid unboxing video will not be accepted.
No Unboxing Video = No Replacement, Return, or Refund.
The issue must also be reported within 48 hours of delivery.
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect product
- Missing parts due to shipping
You must contact us within 48 hours at:
Requests received after 48 hours may not be eligible for replacement.
Personalized & Custom Products
The following products cannot be cancelled, returned or refunded once production begins:
- Memory Sphere
- Personalized Video Gifts
- Photo Products
- Custom Engraved Products
- Special Orders
Non-Returnable Products
Returns are not accepted for:
- RC Products
- Electronic Toys
- Personalized Products
- Gift Cards
- Sale Items
- Clearance Items
- Digital Products
- Downloadable Products
- Personal Care Products
- Perishable Goods
- Hazardous Materials
Shipping Delays
Delivery dates are estimates only.
Refunds or cancellations will not be provided for delays caused by:
- Courier delays
- Weather
- Customs
- Public holidays
- Operational disruptions
- Events beyond our control
European Union Customers
Where required by applicable law, eligible customers within the European Union may exercise their statutory cancellation rights.
This does not apply to personalized products or any exceptions permitted under applicable law.
Refunds
If an approved return is received and inspected:
- Refunds are processed to the original payment method.
- Processing may take up to 10 business days.
- Banks may require additional time.
If more than 15 business days have passed after approval, please contact:
Contact Us
Email: support@nuivora.com
Phone: +91 01169290758
Nuivora Support Team