Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
At Nuivora, we strive to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
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Return Window
We offer a 14-day return request period, which means you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- All accessories, manuals, and included items must be returned.
- Proof of purchase or order confirmation must be provided.
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How to Start a Return
To request a return, contact us at:
Email: support@nuivora.com
Phone: +91 01169290758
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Return Address:
Nuivora
Judges Avenue, Kaloor
Ernakulam, Kerala 682018
India
Returns sent without prior approval will not be accepted.
Toy-Grade RC Products & Electronic Toys
The following products are considered toy-grade products:
- RC Jets
- RC Cars
- RC Drift Cars
- RC Boats
- RC Aircraft
- Toy Drones
- Similar hobby and novelty products
These products are tested before shipment.
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Eligible for Replacement Only If:
- Product arrives damaged during transit.
- Product arrives defective upon delivery.
- Product has missing parts upon delivery.
- Issue is reported within 48 hours of delivery.
- Valid unedited unboxing video is provided.
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Not Eligible for Return or Refund If:
- Product has been used after delivery.
- Product has been flown, driven, charged repeatedly, assembled, modified, crashed, dropped, or mishandled.
- Damage occurs after customer use.
- Claim is reported after 48 hours of delivery.
- No valid unboxing video is provided.
For verified defects reported within the required timeframe, Nuivora reserves the right to provide a replacement product, replacement part, or store credit before issuing a refund.
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Mandatory Unboxing Video Policy
To ensure a fair resolution process, an unboxing video is mandatory for all electronic products and toy-grade items.
Requirements:
- Recording must start before opening the package.
- Shipping label must be clearly visible.
- Entire unboxing process must be recorded continuously.
- Product condition must be clearly shown.
- No edits, cuts, pauses, transitions, or interruptions.
Important:
Claims submitted without a valid unboxing video may be rejected.
No unboxing video = No replacement, return, or refund.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- A missing item
- The wrong product
Contact us within 48 hours of delivery at:
support@nuivora.com
Our team will review the evidence and determine the appropriate resolution.
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Personalized & Custom Products
Personalized products are non-refundable once production has started.
This includes:
- Memory Sphere products
- Custom video products
- Products containing uploaded photos or videos
- Custom text engravings
- Special-order items
As these products are made specifically for the customer, cancellations, returns, and refunds are not available after production begins.
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Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale items
- Clearance items
- Personalized products
- Digital products
- Downloadable products
- Perishable goods
- Personal care products
- Hazardous materials
- Flammable liquids or gases
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Exchanges
If an exchange is approved, customers may be instructed to return the original item before a replacement is shipped.
Nuivora reserves the right to inspect returned items before approving an exchange.
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Shipping Delays
While we work with reliable logistics partners, delivery timelines are estimates only.
Refunds, cancellations, or compensation will not be provided for delays caused by:
- Courier delays
- Weather conditions
- Customs clearance
- Transportation disruptions
- Public holidays
- Operational issues outside our control
Once an order has been shipped, transit delays do not qualify for cancellation or refund.
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European Union Customers
If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of receipt under applicable consumer protection laws.
The product must be:
- Unused
- In original condition
- In original packaging
- Accompanied by proof of purchase
Custom and personalized products remain exempt where permitted by law.
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Refunds
Once we receive and inspect your approved return, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing may take up to 10 business days.
- Banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact:
support@nuivora.com
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Contact Us
Email: support@nuivora.com
Phone: +91 01169290758
Nuivora Support Team